Privacy Policy
Effective date: 12 September 2025
Last updated: 12 September 2025
Welcome to Designify. We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our services or visit our website www.designify-sa.co.za (the “Website”).
- Definitions
“Personal Information” means any information relating to an identifiable, living natural person, and where applicable, an identifiable, existing juristic person, as defined under the Protection of Personal Information Act, 2013 (POPIA), and similar legislation.
“We”, “us”, “our” refers to Designify.
“You”, “your” refers to visitors to the Website, clients, and users of our services.
- Scope
This policy applies to:
Personal information collected through our Website;
Personal information collected in connection with the provision of our web development, design, hosting, digital solutions, maintenance, or other related services; and
Personal information collected offline (e.g. in meetings, phone calls, or emails).
- What Information We Collect
We may collect the following types of personal information:
Type of Information Examples
Identity & Contact Data Name, company name, job title, address, phone number, email address.
Technical & Usage Data IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, pages visited, time spent on pages, navigation paths.
Transactional Data Details of services or products purchased, payment information (but excluding sensitive payment details if handled by third-party payment processors).
Marketing & Communications Data Preferences in receiving marketing from us, communications you send us.
Other Information Any other information you choose to provide, e.g. via contact forms, feedback, or support tickets.
- How We Collect Your Information
We collect personal information in the following ways:
When you visit or use the Website.
When you contact us (e.g. via email, contact forms, quote requests).
When you engage our services or enter into a client contract.
When third parties provide it to us, with your consent (e.g. referrals).
Automatically, via cookies and analytics tools, as you navigate and interact with our Website.
- Purpose of Processing
We use your personal information for the following purposes:
To provide, manage, and maintain our services.
To communicate with you: respond to inquiries, provide support, send updates.
To process transactions and billing.
To improve and optimise our Website and services.
To send marketing, where you have consented, about our services, promotions, or related content.
To comply with legal, regulatory, or contractual obligations.
- Lawful Basis for Processing (as applicable under POPIA / GDPR-style regimes)
We process personal information on lawful grounds, which may include:
Consent: Where you have given us permission.
Contract: To perform obligations under a contract (e.g. when you engage our services).
Legitimate interests: For example, improving our services, managing communications, maintaining business operations — provided that your rights and interests are not overridden.
Legal obligations: To comply with applicable laws and regulations.
- Sharing of Information
We will not sell your personal information. However, we may share your personal data in the following circumstances:
Service providers / contractors: With third parties who assist us in delivering our services (e.g. hosting providers, payment processors, email delivery services). They will only process your data under our instructions and under confidentiality obligations.
Legal requirements: If required by law, court order, or government agency.
Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business.
With your consent: In cases where you’ve explicitly agreed to sharing.
- Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
When no longer needed, we will securely delete or anonymize your personal data.
- Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These may include:
Secure servers and encrypted communications (HTTPS).
Access controls, authentication, and role-based permissions.
Regular backups and software updates.
Internal policies restricting employee access to personal data only where needed.
- Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies (e.g. web beacons, analytics tools) to enhance your experience, analyse usage, and improve the website.
Cookies may be “session” (temporary) or “persistent” (stored on your device).
You may decline or disable cookies via your browser settings, though this may affect functionality.
- Your Rights
Depending on your jurisdiction and applicable law, you may have rights including:
The right to access your personal information.
The right to correct or update inaccurate or incomplete personal information.
The right to request deletion of your personal information.
The right to object to or restrict processing.
The right to data portability (where applicable).
The right to withdraw consent (where consent is the basis for processing).
To exercise any of these rights, please contact us using the details in Section 13 below.
- Cross-Border Transfers
If your personal information is transferred to, stored in, or processed in a country other than your home country, we ensure that appropriate safeguards are in place, such as:
Ensuring the destination country has adequate data protection laws; or
Using contractual clauses and/or other legal mechanisms to protect your data.
- Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our practices, please contact:
Designify
Email: info@designify-sa.co.za
Phone: 065 945 8758
- Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will:
Post the updated policy on our Website;
Update the “Effective date” at the top;
Notify you, if required, via email or prominent notice on the Website, especially if the changes are material.
Legal Compliance
This policy is intended to satisfy obligations under:
The Protection of Personal Information Act, No. 4 of 2013 (POPIA), South Africa;
Other applicable local laws regarding data protection and privacy;
Where relevant, applicable international data protection laws (e.g. GDPR or similar) if we process data from persons in jurisdictions that require it.